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SUMMARY: Build relationships with customers to provide over the top customer care, resolve inquiries and issues, enter customer orders, and provide administrative support for the sales team. ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following. Other duties may be assigned as necessary. Answer telephone; identify, research, and resolve customer inquiries and issues; provide customers with necessary product information. Escalate customer calls, when necessary, to appropriate staff. Enter orders, as necessary, into FACTS. Track calls in Customer Relationship Management software and summarize data into an actionable metric…

SUMMARY: Build relationships with customers to provide over-the-top customer care, resolve inquiries and issues, enter customer orders, and provide administrative support for the sales team. ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following. Other duties may be assigned as necessary. Answer telephone; identify, research, and resolve customer inquiries and issues; provide customers with necessary product information. Escalate customer calls, when necessary, to appropriate staff. Enter orders, as necessary, into Acumatica. Track calls in Customer Relationship Management software and summarize data into an actionable metric report. Build…

SUMMARY: Build relationships with customers to provide over the top customer care, resolve inquiries and issues, enter customer orders, and provide administrative support for the sales team. ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following. Other duties may be assigned as necessary. Answer telephone; identify, research, and resolve customer inquiries and issues; provide customers with necessary product information. Escalate customer calls, when necessary, to appropriate staff. Enter orders, as necessary, into FACTS. Track calls in Customer Relationship Management software and summarize data into an actionable metric…

SUMMARY: Build relationships with customers to provide over the top customer care, resolve inquiries and issues, enter customer orders, and provide administrative support for the sales team. ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following. Other duties may be assigned as necessary. Answer telephone; identify, research, and resolve customer inquiries and issues; provide customers with necessary product information. Escalate customer calls, when necessary, to appropriate staff. Enter orders, as necessary, into FACTS. Track calls in Customer Relationship Management software and summarize data into an actionable metric…

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…implemented by marketing. Provide customer service to inbound connections – including order entry, order resolution, or product assistance. Ensure standards and protocols of customer service are followed throughout all communications with end-user consumers. Work with sales leaders to drive continuous improvement of all processes. Identify, research, and resolve existing end-user consumer inquiries and issues utilizing cross functional team members as necessary. Use system to record sales tracking and order entry into CRM and ERP system. Use product training and processes at an appropriate level for the job. AdditIonal Skills: Must…

…and any other significant customer issues Prompt and professional responses to internal and external customer inquiries EDUCATION and/or EXPERIENCE: Minimum of an Associate’s degree plus 2-5 years related accounts receivable experience and a general understanding of accounting principles. Computer experience with intermediate to advanced skills in Microsoft Word, Outlook, and Excel. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with…

…team Support launch of new CRM to ensure it’s set up to follow desired sales process Identify, research, and resolve customer inquiries and issues; provide customers with necessary product information; fulfill customer needs as appropriate. EDUCATION and/or EXPERIENCE A Bachelor’s Degree with 5+ years of successful experience managing Direct to Consumer sales teams and customer service teams. Advanced level proficiency with CRM, ERP, Microsoft Office Suite including Excel, Outlook, PowerPoint and Word is required. Additional Skills: Successful D2C and Customer Service management experience Possess a solid knowledge of Direct to…